Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–4 business days. Once your order has been carefully prepared and packaged, it will be handed over to our courier partner for delivery.

Please note that during busy periods, promotions, or new launches, processing times may be slightly extended — we always do our best to get your order to you as quickly as possible.

Shipping & Delivery (South Africa)

We currently ship nationwide across South Africa.

Standard Delivery: 2–5 business days
Delivery times may vary depending on your location and courier schedules.

Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel every step of the way.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on orders over a certain amount, which will be clearly indicated on our website or announcement bar.

Order Tracking

As soon as your order is dispatched, you’ll receive a tracking link via email. If you do not receive your tracking details, please feel free to contact us and we’ll be happy to assist.

Delays

While we work with trusted courier partners, occasional delays may occur due to factors beyond our control (such as high volumes, weather conditions, or public holidays).

We appreciate your patience and understanding, and we’ll always keep you informed where possible.

Incorrect Address

Please ensure that your delivery details are correct at checkout. Sweet Like Honey cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error, please contact us as soon as possible.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us and we will assist you in resolving the issue as quickly as possible.